Shantui crawler excavator won the "China Construction Machinery Service Golden Wrench Award"

Shantui crawler excavator won the "China Construction Machinery Service Golden Wrench Award"

Shantui Excavator has built nearly 1,000 marketing service outlets all over the country, launched 8 "1" project service measures, and provided users with more distinctive personalized service policies; the newly created CRM system has realized the service quality. The whole process management makes the service more convenient, more efficient and more standardized. For many years, we have carried out customer care activities for coolness in summer and warmth in winter. With the professionalism of excellence, we use actions to interpret wholehearted and sincere service.

Reply to customers in 1 quarter of an hour, set off with parts in 1 hour, solve general faults once, and provide 24-hour all-weather service" is Shantui's solemn commitment to users and strict requirements for itself. It has always insisted on a faster speed. , Better service attitude, think what customers think, worry about what customers need, solve problems and create value for users. In order to realize the integrated solution of sales and after-sales service, Shantui Excavator has successfully built a marketing digital service platform, Practice the concept of "customer satisfaction is our purpose" with practical actions.